Shipping policy



SHIPPING & DELIVERY POLICY

Thank you for visiting and shopping at SmartBasket! We are committed to delivering your orders safely, securely, and in a timely manner.

Please review the details of our shipping and delivery policy below.

1. Order Processing Time

  • All orders are typically processed within 1–3 business days (Monday to Saturday, excluding Sundays and public holidays) after receiving your order confirmation and payment verification.

  • If we experience a high volume of orders, shipments may experience minor delays. In such cases, we will keep you informed via email or SMS.

2. Shipping Estimates & Delivery Timelines

We source high-quality products directly from verified suppliers to offer competitive pricing. Because products are dispatched directly from our fulfillment centers/suppliers, delivery times are as follows:

Shipping Method Estimated Delivery Time Shipping Cost
Standard Delivery (All India) 4 to 8 Business Days Free / Standard Rates Apply at Checkout
Express Processing (Select Products) 3 to 5 Business Days Calculated at Checkout
Note: Delivery times are estimates and may vary slightly depending on your delivery location (metros vs. rural areas), courier transit bottlenecks, weather conditions, or festive seasons.

3. Shipment Confirmation & Order Tracking

  • Once your order has been dispatched from our fulfillment facility, you will receive a Shipment Confirmation Email/SMS containing your tracking number(s).

  • The tracking link will usually become active and start updating within 24–48 hours of dispatch.

4. Cash on Delivery (COD) & Prepaid Orders

  • Prepaid Orders: Processed immediately for faster dispatch.

  • COD Orders: To avoid fraudulent orders, we may contact you via WhatsApp, Phone Call, or SMS to confirm your order details and shipping address before dispatching.

5. Incomplete / Incorrect Address

Please ensure that your shipping address, pin code, and contact number are accurate during checkout:

  • SmartBasket is not responsible for non-delivery or delivery failures resulting from incorrect or incomplete addresses provided by the customer.

  • If a package is returned to us due to an incorrect address or customer unavailability, reshipping charges may apply.

6. Damaged, Lost, or Missing Shipments

  • Damaged in Transit: If your package arrives visibly damaged, please take clear photos and an unboxing video of the package and reach out to us within 48 hours of delivery.

  • Lost Packages: If your tracking status does not show updates for more than 7 business days, please contact our support team so we can coordinate with our courier partner.

7. Contact Us

For any questions regarding your shipment or delivery status, please get in touch with us:

  • Store Name: SmartBasket

  • Email: saikrishnabhimanathini9@gmail.com

  • Phone / WhatsApp: +91 9989097972

  • Operating Address: Flat No. 3-9, Aparna Apartments, Miyapur, Hyderabad, Telangana, India

  • Support Hours: 10:00 AM – 6:00 PM (Monday – Saturday)