Legal notice



LEGAL NOTICE & STORE DISCLAIMER

Last Updated: August 15, 2026

This Legal Notice regulates the access, browsing, and use of the website operated under the trade name SmartBasket (the "Platform" or "Store"). By accessing, browsing, or placing an order on this website, you acknowledge that you have read, understood, and agreed to the legal terms set out below.

1. Identity & Business Information

In compliance with applicable electronic commerce regulations and consumer transparency guidelines, the operational details of the store are as follows:

  • Trading / Brand Name: SmartBasket

  • Store Owner / Operator: Sai Krishna Bhimanathini

  • Operating / Communication Address: Flat No. 3-9, Aparna Apartments, Miyapur, Hyderabad, Telangana, India - 500049

  • Customer Support Email: saikrishnabhimanathini9@gmail.com

  • Official Contact Number: +91 9989097972

  • Website Hosting Platform: Powered by Shopify Inc.

  • Tax Status: Small Enterprise / GST Unregistered (as per turnover threshold criteria)

2. Business Model & Supply Chain Disclaimer

SmartBasket operates primarily as an online curated retail and dropshipping marketplace. We source, list, and facilitate the dispatch of quality consumer products directly from verified manufacturers, wholesalers, and third-party fulfillment partners.

  • Product Sourcing: Products may be dispatched directly from domestic fulfillment hubs or independent merchant warehouses.

  • Accuracy of Imagery: Product images, specifications, and descriptions are provided for general informational purposes. Due to monitor settings, photography lighting, and batch variations, minor visual differences may occur.

3. Intellectual Property Notice

All content present on this Platform, including but not limited to the brand name SmartBasket, logos, custom page layouts, copy text, promotional graphics, and design elements, are the intellectual property of SmartBasket or are used under valid authorization and licensing.

  • Unauthorized copying, reproduction, distribution, scraping, or commercial exploitation of any material on this website without express written permission is strictly prohibited and subject to legal action under applicable copyright and trademark laws.

  • Third-party trademarks, product brand names, and platform logos (such as Shopify) belong to their respective registered owners.

4. Consumer Grievance Redressal Mechanism

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, SmartBasket has established a clear grievance handling protocol to address customer complaints and queries efficiently:

  • Grievance Officer: Sai Krishna Bhimanathini

  • Email for Grievances: saikrishnabhimanathini9@gmail.com

  • Subject Line Format: Grievance - [Order ID] - [Issue Brief]

  • Acknowledgment: Within 48 hours of receipt.

  • Resolution Target: Within 30 days from the date of receipt of the formal complaint.

5. Limitation of Liability

To the maximum extent permitted by applicable law:

  • SmartBasket will not be liable for any indirect, incidental, or consequential damages resulting from courier transit delays, third-party payment gateway failures, or temporary technical unavailability of the website.

  • Total liability for any confirmed claim shall not exceed the actual purchase amount paid by the customer for the specific product or order in question.

6. Governing Law & Jurisdiction

This Legal Notice, the Terms of Service, and all transactions executed through this Platform shall be governed by and interpreted in accordance with the substantive laws of India. Any disputes arising out of or in connection with this store shall be subject to the exclusive jurisdiction of the competent courts in Hyderabad, Telangana.

7. Support & Queries

For legal notices, business queries, or compliance communications, please contact:

SmartBasket

Attn: Legal & Compliance

Email: saikrishnabhimanathini9@gmail.com

Phone: +91 9989097972

Flat No. 3-9, Aparna Apartments, Miyapur, Hyderabad, Telangana, India