Refund policy

SmartBasket – Return & Refund Policy

At SmartBasket, we want you to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

1. 7-Day Return Policy

You have 7 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

Be unused and unworn
Be in the same condition in which you received it
Include original tags, where applicable
Be in its original packaging, where applicable
Include proof of purchase or your order details

2. How to Request a Return

To request a return, please contact SmartBasket at:

Email: saikrishnabhimanathini9@gmail.com

Please include your order number, product details, and reason for the return.

Do not send any product back before receiving return instructions from us. Unauthorized returns may not be accepted.

3. Return Address

After reviewing your return request, we will provide you with the appropriate return instructions and return address.

Return Address: [INSERT RETURN ADDRESS]

For some dropshipping orders, the return address may be different from the address from which the product was originally shipped.

4. Damaged, Defective, or Wrong Items

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:

saikrishnabhimanathini9@gmail.com

Please provide your order number and clear photos or videos showing the issue. We will review the case and, where appropriate, offer a replacement or refund.

5. Non-Returnable Items

Certain products may not be eligible for return, including:

Perishable goods
Personalized or customized products
Personal-care or hygiene products
Products that have been used or damaged after delivery
Sale or clearance items, where applicable
Gift cards
Products that cannot be returned for health, safety, or legal reasons

If you are unsure whether your product is eligible for return, please contact us before sending it back.

6. Return Shipping

Unless the item is damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer.

If the return is due to an error on our part or a defective/damaged product, we will provide appropriate instructions regarding return shipping.

7. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time to post the refund to your account.

8. Exchanges

If you would like a different product or variant, the fastest option may be to return the original item, if eligible, and place a new order.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at:

saikrishnabhimanathini9@gmail.com

Because dropshipping orders may be processed quickly by our suppliers, we cannot guarantee that a cancellation request can be completed after the order has been processed or shipped.